Terms & conditions
Currency
All prices on this site are quoted in pounds sterling (£ or GBP).
Online Payments
We accept payment via all major credit and debit cards, through Paypal. If you do not have a Paypal account you need to call us with your credit card details or switch details, if we do not receive a phone call within 24 hours of your order being placed, we will call you for payment details. No orders will be shipped until paid for in full.
Shipping/Carriage
Orders over £5.00 will be sent postage free in the UK only. Overseas purchasers must pay postage. Please contact us before you pay for your order.
Damage in Transit, Returns and Refunds
If you receive damaged goods, please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. Please contact us immediately so we can rectify the situation for you and organise a return of the damaged item. If you receive goods in damaged condition, that you deem as of unmerchantable quality, you must notify us by e-mail, post or telephone, within seven days of receipt of the goods. Refunds will be made by the same method as that used for the original purchase.
Returns for Cancellations and Unwanted Items
If you change your mind about any items you have ordered from us, please notify us within 7 days of receipt and return the goods for a full refund. In this event we will not normally refund your return postage and again a refund can only be made by the same method as that used for the original purchase.
Goods not Available for Shipment
Although we try to keep reasonable stock of all of our products, it may be possible for some goods not to be in stock at the time you place your order. In the event that we cannot ship your goods within two working days of receipt of your order, we will contact you by email to advise you of the situation and ask whether we should proceed with the transaction.
Confidentiality
We undertake to exercise all reasonable precautions to keep information supplied by customers strictly confidential. Any other information supplied to us may be stored on our computer system for our convenience, but will never be supplied to any outside agency.
Contacting Us
If you wish to contact us our phone lines are manned 9.00am to 5.00pm Monday to Saturday. An answering machine is available outside these opening hours.
Applicable Law and Courts Of Jurisdiction
All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.
